Delete your account

Last updated: October 12, 2026

You can delete your Two Porch Lights account yourself, at any time, without contacting us. Deletion from the live service is immediate and permanent. Backup copies are removed within 90 days (see below).

Delete it yourself, in under a minute

In the Android app: Settings → Account → Delete my account.
In the iPhone app: Settings → Account → Delete my account.
On the website: sign in at twoporchlights.com/tracker.html, then Settings → Account → Delete my account.
No shared space yet? Until you create or join a shared space, you see the Connect with your co-parent screen instead of Settings. On that screen, tap Delete my account under Sign out. It is there on the website, and in the iPhone and Android apps from version 1.0.8. In an earlier app version, sign in on the website to use it, or email support@twoporchlights.com from the address on the account.

You will be asked to type DELETE to confirm. There is no waiting period and no undo.

What is deleted

Your account and sign-in credentials.
Your private journal entries and your Tax Center records.
Your home address for mileage.
The messages you sent. On the website, and in the iPhone and Android apps from version 1.0.9, the files attached to them are deleted too (if some of those files cannot be removed at that moment, the app tells you, and we remove them when you email us). In earlier app versions those files are no longer shown in the app, but the files themselves stay (see below).
Your membership in every shared space and any devices registered for alerts.
The short lines saved under Recent updates about changes you made. Your co-parent's lines about their own changes stay with a space they keep.
Any shared space where you are the last remaining member is deleted entirely, including its expenses, calendar and message history, every receipt photo stored in it, and its parenting plan copy (in earlier app versions the plan file itself stays; see below). On the website, and in the apps from version 1.0.9, every file attached to its messages is deleted too.

What stays, and why

Your co-parent's copy of a shared space. If the other parent is still in it, the space and its shared records stay with them: the calendar, the children's details, expenses and their receipt photos, payments, the parenting plan copy, and your co-parent's own messages. This is deliberate: a shared custody record is not one person's to erase.
A calendar you connected, in a space your co-parent keeps. On the website, a calendar connected with Keep this calendar connected is saved with the shared space, with its address. It stays in that space's list of connected calendars, where your co-parent can check it, until your co-parent disconnects it or the space is deleted. The connection and the events you imported keep a short mark of the account that added them (see our Privacy Policy). To take it out first, tap Disconnect before you delete your account.
Your alert settings in a space your co-parent keeps. Your Email alerts choice, the time zone recorded for End of day emails, and your Alert types switches are saved with that space's settings, so they stay with it until the space is deleted (see our Privacy Policy).
Files attached to messages, in earlier app versions. On the website, and in the iPhone and Android apps from version 1.0.9, deleting your account also removes the files you attached to messages. In earlier app versions it does not: your messages are removed and their attachments are no longer shown, but the attached files stay in private file storage until you ask us to delete them. To have them erased, email support@twoporchlights.com from the address that was on the account.
A parenting plan file, in earlier app versions. On the website, and in the iPhone and Android apps from version 1.0.9, deleting your account also deletes the parenting plan file of a shared space that is deleted with it. In earlier app versions, the plan's text is deleted with the space, but the plan file itself stays in private file storage. To have it erased, email support@twoporchlights.com from the address that was on the account.
Usage records for the in-app AI features, for map lookups for mileage and for calendars read from a link or a calendar file. To enforce hourly and daily limits we record your account ID and the time of each use, and nothing else. These are not currently removed when you delete your account; email support@twoporchlights.com if you want them deleted.
Limited billing records. We keep what we must to meet tax and accounting obligations. These are held by our payment providers, not used for anything else, and contain no content from your account.
Backup copies, for up to 90 days. So that records can be recovered after a failure, our database provider keeps daily backups for 7 days, and we keep weekly off-site copies of the database and uploaded files, holding only the 8 most recent. Your data can remain in those copies until they are replaced. Every backup copy is removed within 90 days of the data leaving the live service, and backups are used only to recover from data loss.

Your subscription is separate

Deleting your account does not cancel a subscription, wherever you bought it. An App Store or Google Play subscription keeps renewing until you cancel it in that store. Cancel it first, where you subscribed:

Google Play: Play Store → your profile icon → Payments & subscriptions → Subscriptions.
Apple: Settings app → your name → Subscriptions.
Subscribed on the website: sign in, then Settings → Account → Manage / cancel subscription, or email us.
Access code: if your access came from an access code, there is nothing to cancel.

If you cannot get into your account

If you have lost access and cannot sign in to delete the account yourself, email support@twoporchlights.com from the address on the account and ask us to delete it. We will verify that the request comes from the account holder and complete it within 30 days.

Questions about what we hold and why are answered in our Privacy Policy.